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SHIPPING

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All of our Melina's hair products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €50. No code necessary. Free shipping will be applied at checkout and does not include duties.

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Please note that we do not ship to P.O. boxes, please provide a physical address. 

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The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.

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Melina's haircare only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your  package arrives damaged as a result of shipment, please save the shipping box, the products and its outer white cardboard packaging, and email us as soon as possible at melinahaircare@gmail.com to notify us of the damage.

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RETURNS

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We hope that you love your Melina's hair products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

  

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RETURN CONDITIONS

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Before returning your product(s), please email us at info@melinahaircare.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

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Our team will assist you through the process

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Store Policy

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At our store, we strive to provide a smooth and pleasant shopping experience for all our customers. Please take a moment to review our store policies below.

All orders are processed as quickly as possible. Once an order has been placed, it cannot be modified or canceled.

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We carefully inspect all products before shipping. If you receive a damaged or incorrect item, please contact our customer service team within a reasonable time so we can assist you with a suitable solution.

Returned items must be unused, in their original packaging, and comply with our return

conditions. Refunds will be issued once the returned items have been received and inspected.

We reserve the right to update or change our store policies at any time without prior notice.

If you have any questions regarding our policies, feel free to contact our customer service team.

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Payment Methods

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We offer several secure and reliable payment methods to ensure a smooth checkout experience.

You can complete your purchase using PayPal, iDEAL, or major credit cards.

 

All payments are processed through secure and encrypted payment systems to protect your personal and financial information.

Orders will only be processed after full payment has been successfully received.

If you have any questions or experience issues during the payment process, please contact our customer service team for assistance.

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Cookie Policy

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This website uses cookies to enhance your browsing experience and to ensure the website functions properly.

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Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, improve site performance, and analyze website traffic.

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We may use both essential and non-essential cookies. Essential cookies are necessary for the basic functionality of the website, while other cookies help us improve our services and user experience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

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By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy.

If you have any questions about our use of cookies, please contact our customer service team.

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