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SHIPPING

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All of our Melina's hair products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €50. No code necessary. Free shipping will be applied at checkout and does not include duties.

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Please note that we do not ship to P.O. boxes, please provide a physical address. 

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The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.

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Melina's haircare only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your  package arrives damaged as a result of shipment, please save the shipping box, the products and its outer white cardboard packaging, and email us as soon as possible at melinahaircare@gmail.com to notify us of the damage.

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RETURNS

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We hope that you love your Melina's hair products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

  

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RETURN CONDITIONS

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Before returning your product(s), please email us at info@melinahaircare.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

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Our team will assist you through the process

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Store Policy

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At our store, we strive to provide a smooth and pleasant shopping experience for all our customers. Please take a moment to review our store policies below.

All orders are processed as quickly as possible. Once an order has been placed, it cannot be modified or canceled.

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We carefully inspect all products before shipping. If you receive a damaged or incorrect item, please contact our customer service team within a reasonable time so we can assist you with a suitable solution.

Returned items must be unused, in their original packaging, and comply with our return

conditions. Refunds will be issued once the returned items have been received and inspected.

We reserve the right to update or change our store policies at any time without prior notice.

If you have any questions regarding our policies, feel free to contact our customer service team.

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Payment Methods

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We offer several secure and reliable payment methods to ensure a smooth checkout experience.

You can complete your purchase using PayPal, iDEAL, or major credit cards.

 

All payments are processed through secure and encrypted payment systems to protect your personal and financial information.

Orders will only be processed after full payment has been successfully received.

If you have any questions or experience issues during the payment process, please contact our customer service team for assistance.

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PRIVACY Policy

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Privacy Policy

Last updated: [24 March 2026]

At Melina Haircare, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

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1. Information We Collect

We may collect the following types of personal data:

• Name and contact details (such as email address)

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• IP address and browser information

• Website usage data (via cookies and similar technologies)

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2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Provide customer support

• Send updates about your order or inquiries

• Improve our website and services

• Send marketing emails (only if you have opted in)

• Comply with legal obligations

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3. Cookies

We use cookies to improve your browsing experience and analyze website traffic. Cookies help us understand how visitors use our site and allow us to optimize performance. By using our website, you agree to the use of cookies. You can manage or disable cookies in your browser settings.

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4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties, including:

• Payment service providers

• Shipping and delivery partners

• Website and hosting service providers

• Authorities, when required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

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6. Your Rights

Under applicable data protection laws (such as the GDPR), you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us at: info@melinahaircare.com

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7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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10. Contact

If you have any questions about this Privacy Policy, please contact us at:
Email: info@melinahaircare.com
Company: Melina Haircare